Refund Policy

Last updated: 18 October 2026

This policy covers purchases of SageTutor Pro on sage-tutor.com, operated by บริษัทบ้านไร่ชัยนาท ("SageTutor", "we"). Everything that is free on SageTutor stays free and needs no payment.

Who handles your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your receipt comes from Paddle and includes a link to manage or cancel your purchase.

14-day money-back guarantee

If Pro is not right for you, ask for a refund within 14 days of your first payment and you will get the full amount back, with no questions asked. This applies to the first payment of a monthly subscription (including a discounted first month) and to a 3-month payment.

Cancelling a monthly subscription

You can cancel at any time from the link in your Paddle receipt or by emailing us. No more payments are taken after you cancel.
Pro stays active until the end of the period you have already paid for.
Forgot to cancel? If a renewal was charged and you have not used Pro since, ask within 7 days of the renewal and we will refund it.
Apart from the cases above, we do not give partial refunds for the unused part of a paid period.

3-month payment

A 3-month payment is a single payment and does not renew. After the 14-day guarantee it is not refundable, except as required by law.

Billing mistakes

If you were charged twice, charged after cancelling, or charged the wrong amount, contact us and we will put it right.

How to ask for a refund

Use the link in your Paddle receipt (or go to paddle.net), or email info@sage-tutor.com with the email address you used to pay. Refunds go back to the original payment method; your bank or card provider may take 5-10 business days to show it. When a refund is made, Pro access for that payment ends.

SageTutor is operated by บริษัทบ้านไร่ชัยนาท, 98/3 ตำบลไร่พัฒนา อำเภอมโนรมย์ จังหวัดชัยนาท 11170, Thailand. Tax ID 0815568000190.

Your legal rights

This policy does not limit any rights you have under the consumer law of your country.